BASIC – Smart Auto‑Reply Starter (1 channel: WhatsApp or Messenger)

Perfect if you just want common questions and basic info handled automatically.
You get:

• Setup for one channel of your choice:
  • WhatsApp Business (app or API provider you already use), or
  • Facebook Page Messenger.
• Welcome + FAQ auto‑replies for core topics: opening hours, basic pricing, services, location, simple order/status questions (within what your tools allow).
• 1–2 quick‑reply menus/buttons (on Messenger) or simple numbered options (on WhatsApp) so users can tap instead of typing.
• Basic lead capture step (e.g., collect name + email/phone or simple question) before handoff to human, where possible.
• Clear human handoff rule: if user types “agent” / “human” / similar, conversation is flagged or routed for manual reply.

STANDARD – Lead & Support Flow Builder (up to 2 flows on 1 channel)

Ideal for service providers, local businesses or ecom stores that want chat to actually bring leads and reduce support load.
You get everything in BASIC, plus:

• Design and setup of one primary flow focused on a concrete goal, for example:
  • Lead funnel: “Hi → qualify → capture email/phone → send booking link/lead magnet”.
  • Order/support: “Pick topic → order status → returns → talk to agent”.
• AI‑assisted answers trained on your FAQs and docs (where supported by provider), so responses feel natural and on‑brand, not just keyword‑based.
• Simple tagging/labeling logic for contacts (e.g., lead vs. customer vs. support) if your platform or API provider supports it.
• Optional integration to Google Sheets or basic CRM to log captured leads or support tickets (depending on your tools).
• Short SOP/flow map (doc or diagram) showing how the conversation works and where humans step in.

PREMIUM – Omnichannel Chatbot Command Center (WhatsApp + Messenger)

Best for brands and agencies that want a unified system across both WhatsApp and Messenger.
You get everything in STANDARD, plus:

• Setup on both WhatsApp (via your Business app/API provider) and Facebook Page Messenger, with aligned flows and brand voice.
• Multiple entry points, such as:
  • WhatsApp: click‑to‑chat links, QR codes, site chat widgets, order/status flows.
  • Messenger: Page “Send Message” button, click‑to‑Messenger ads, comment‑to‑DM auto‑replies (where allowed).
• One lead / support routing logic across channels:
  • Pre‑qualify leads,
  • Route high‑intent to a human rep,
  • Log key data into your CRM/sheet.
• Suggestions on message templates (for WhatsApp Business API via your provider) for notifications like order status, appointment reminders, or follow‑ups, staying within policy.
• 15–20 min Loom walkthrough of the full system so your team knows how to use, pause and edit flows.

(Implementation will use your chosen provider/stack such as Twilio/360dialog/Respond.io/Landbot/ManyChat/etc.—you choose, or I recommend based on your budget and region.)

What I need from you

• Which channel(s) you want: WhatsApp only, Messenger only, or both.
• Whether you already have WhatsApp Business API / BSP provider or only the app (I’ll tailor to what’s possible).
• Your main goal: more leads, faster support, appointment booking, order updates, etc.
• 10–20 example chats/questions + your ideal answers (for tone + content).
• Tools you already use (if any): CRM, helpdesk, automation platform, etc.