Ecommerce Customer Support Agent: Email and Chat Replies for Your Online Store
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4.33 /5.0
User review
Customer support handled for your store
I answer customer questions in your brand voice using your policies and templates.
What is included
- Replies to order, shipping, return and product questions
- Use of your help desk or shared inbox
- Template creation for common questions
- Escalation of complex cases to you
- Weekly summary of common issues
How it works
Share your policies and tone. I start with drafts for your approval, then reply directly once you are happy.
Frequently asked questions
Which help desks do you work with?
Gmail, Gorgias, Zendesk, Help Scout and similar tools. Ask before ordering for others.
Can you handle refunds?
I only process refunds if you give me clear rules and access. Otherwise I escalate to you.
What hours do you cover?
Working hours are agreed with you. This is not a 24 hour service.
How do you learn my brand voice?
You share policies and past replies, and I follow them.
4.0
(3 weeks ago)Sample review: Rachel Adams, United States. Understood our goals quickly and delivered measurable improvements. Highly professional.
5.0
(2 months ago)Sample review: Kevin Rowe, Canada. Well organised, proactive and thorough. The deliverable was easy to put straight into use.
4.0
(5 months ago)Sample review: Adam Pearson, United States. Saved me hours every week. Clear updates along the way and nothing was missed.