Overview

FreeeCo connects buyers with independent sellers for digital services. This policy explains when a refund or cancellation is available.

Cancelling an order

You can request a cancellation before the seller starts work. Once work has started, cancellation depends on the seller’s agreement or the outcome of a dispute.

When you can request a refund

You may request a refund if the seller does not deliver on time, delivers work that does not match the gig description, or does not deliver at all.

When refunds are not available

Refunds are not available for change of mind after the work has been delivered as described, for requests outside the scope of the chosen package, or when the buyer did not provide the information or access the seller needed.

Revisions first

Before requesting a refund, please ask the seller for the revisions included in your package. Most issues are solved this way.

How to request a refund

Open your order from your dashboard and use the dispute or cancellation option, or message our support team through the Contact page with your order number. We review each case fairly and aim to respond within a few business days.

How refunds are paid

Approved refunds are returned to the original payment method. Timing depends on your payment provider.